Healthcare technology is evolving fast, but progress brings responsibility. In this episode of The Right Chamber, we look beyond the headlines to explore how AI and digital systems are actually being used inside the NHS, and how AI technology must not be a substitute for professional judgement.
Why This Conversation Matters.
AI already supports clinical decision-making, data analysis, and patient flow. However, as adoption accelerates, new risks emerge. Throughout this episode, we examine where technology adds value and where over-reliance can quietly introduce harm.
From Innovation to Impact.
Next, the discussion moves from theory to practice. We unpack ambient voice technology, digital transformation, and the unseen infrastructure that keeps hospitals running. Along the way, we explore how good design can reduce administrative burden, improve patient experience, and support staff wellbeing.
AI technology must not be a substitute for professional judgement.
Crucially, this episode reinforces one key message: technology must remain a tool, not a substitute for professional judgement. AI can assist, streamline, and enhance, yet it still requires human oversight, ethical governance, and accountability.
Behind the Screens of the NHS.
Finally, the conversation highlights the digital and corporate teams working behind the scenes. Their work often goes unnoticed, but without it, frontline care simply cannot function.
00:00 Introduction to The Right Chamber Podcast
00:49 Meet Ravinder (Ravi) Sota
02:29 The Role of the Digital, Data, and Tech Teams
03:22 Ravi’s Journey: From Finance to the NHS
07:06 Current Projects and Ambient Voice Tech
08:14 How Ambient Voice Tech Works
15:30 AI in Medicine and Triage
16:18 Addressing Bias in AI
18:42 Misconceptions about IT and Digital Transformation
20:11 Governance, Safety, and National Guidelines
26:27 The Importance of Corporate Services in the NHS
30:00 Advice for Aspiring Tech Professionals
34:40 The Power of Innovation and Listening
35:52 Closing Remarks
Discover how the NHS is navigating AI: carefully, collaboratively, and with people at the centre.
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